Ask for Melissa! She's knowledgeable, professional and thorough. I recommend to go to this location, you cannot go wrong. I do have to say one more thing though I believe JH need to get rid of American Express prepaid cards; because AmExp said I could go to any cartronics ATM (went to Target), Murphy or 7-11 and could pull out money with no fees....balony!!! The first time I received my advancement they charge me $3 to pull some of my money out, had to keep money in there to pay for fee..then I went to Valero to put gas in my car I went inside they charged me $4!!! I called AmExpress they said they couldn't do anything about it! And she spoke broken English I couldn't understand her! I did tell Melissa with JH..she apologized. When I went back to JH with my W2 I qualified for an advancement, her computer said I qualified for a little more than what I received for loan. I asked her if I could just get the rest direct deposited..unfortunately, she couldn't. It had to go onto my card. I went to Murphy they charged me 3 - $3 fees you're only allow to pull a certain amount at a time. Plus I had to keep money in there to pay for the darn fees, so then I had $41 dollars left, I went to Midas and guess what??!! I found out I didn't have $41 dollars left I had freaking $30.50 left!!! So where did my money go to??? Very frustrating...I brought it to Melissa attention, but what can she do?? I got jipped!! Never again!!!