As a business owner I have a very hard time leaving this low of a review, but after a year of working directly with Mr Plemons, Rita, and being passed around to different bookkeepers, I can say this was one of the worst professional relationships I have had. I was very clear up front in our first meeting about what we were looking for in an accounting firm. They promised me the world and then after a month of fanfare the service and communication dropped off significantly. After convincing me to switch from QB desktop to QB online I paid them to sort out the transfer of data and set up. They did not do it correctly, so we ended up with duplicate transactions. After I found this, they tried to ask me to handle it. I refused since I had paid them to do it, and they admitted that it was their mistake. Two months go by and it is not fixed, so I contact them. They promise to fix it. Two more months still not fixed. This goes on for literally a year! I brought this to Mr Plemons attention a number of times, but the reaction that I got was that he really didnât seem concerned and he treated me as though my business was not important enough for him to worry about. He even went on to complain about how much money he has lost working on my account. When they created all the issues! I am still finding issues with my books and major issues like Journal entries that appeared out of thin air I can only guess were added to try and get my books to balance after their mistakes. They were also charging me for quarterly tax filings/updates which never happened. During this time tax season came around and since I had been paying monthly I decided to let them handle it. I wonât include the details, but they did not do this properly and I am going to have to pay my new accountant to fix it. Do not fall for the song and dance they show up front. They are very good at sales, but not so great at accounting and professionalism.Edit after Plemons response - To state that you were unaware of my dissatisfaction is not only false, but misleading. I complained numerous times about the firms inability to get my accounts reconciled correctly. I am sorry that y'all experienced challenges, but as I have stated before, this is not my concern. As a business owner I never make excuses to my clients for our mistakes, we make it right. I had to pay another accountant to fix the mistakes, so this has never been made right. If you have continuous problems for 24 months, maybe that says more about management and operation issues than just "internal challenges". 24 months is not a fluke, it's a pattern. I am just sorry I got caught up in it.