I had a pretty neutral experience here a few years ago with my tax return However, a year after filing the assistant contacted me looking for a payment. I was under the impression that I had already paid. I searched through my bank statement a year prior and realized that it obviously slipped my mind but who waits until a year later to collect? I had no notifications or an invoice sent in that entire year. Maybe as the customer I should have reminded them to charge me but it seems me as if they are somewhat disorganized and I will not be coming back here.