I first contacted this firm March 6, 2019 to schedule an appointment for March 19, 2019. Upon the agreed time, I made time from work to have a phone consultation. It has been roughly 15 minutes and still no phone call. I then called in and spoke to Mr. Aazami, who had NO IDEA of what was going on. I received theeeeeee vaguest responses from him and said he would call me back the following day. Following day comes and no call. I waited another day then I finally called in. Long story short, this was word for word the response I received from them"Yes, you still have to make payments but we do not know how much since we have not prepared or done any tax planning for you. If you want to avoid payment penalty please find another CPA firm to prepare your tax returns prior to the deadline.Any emails after this email, you will be charged 15 minutes for each email and this will be calculated based on our hourly rate of $250 an hour."Now please tell me how this is helping me at all. I contacted a CPA because I don't know anything about taxes. Instead, I got the run around. Do yourselves a favor and find someone else.